Front Office Manager

Front Office Manager | 4-Star Hotel
Preston
£35,000 - £37,000 per year

Are you an experienced Front Office Manager or an ambitious Assistant Front Office Manager ready for the next step?

We're looking for a passionate hospitality professional to lead the front office operation of a busy 100+bedroom 4-star hotel with a strong corporate, leisure and conference business. This is an excellent opportunity to join a well-established property where guest experience, team development and operational excellence are at the heart of everything we do.

What You'll Be Doing
* Leading Reception and Night teams to deliver exceptional guest experiences
* Coaching, supporting and motivating a high-performing front office team
* Responsible for managing rotas, performance and departmental standards
* Working closely with Housekeeping, Reservations and Sales teams to maximise revenue opportunities
* Ensuring smooth day-to-day operations and resolving guest issues professionally
* Driving service standards and guest satisfaction scores

About You
* Experience within a Front Office leadership role in a hotel environment
* Strong knowledge of Opera PMS
* A hands-on and supportive leadership style with a passion for developing people
* Excellent communication and problem-solving skills
* Comfortable working in a busy hotel operation
* Flexible approach to shifts and business needs

What's On Offer?
* Salary circa £35,000 - £37,000 per year
* Opportunity to join a successful and established 4-star hotel
* Supportive senior management team
* A varied role with genuine autonomy and responsibility
* Career development opportunities within a growing hospitality business

Please note: You must have the right to live and work in the UK, as sponsorship is not available for this role.