Operations Manager - Rooms-Led Hotel

Leicester | £38,000-£40,000 + Benefits

An exciting opportunity has arisen for an experienced Operations Manager to take day-to-day responsibility for a well-established hotel in Leicester.

Working closely with and reporting into a Cluster General Manager, this is a hands-on operational role where you will take ownership of the daily running of the property, ensuring consistently high standards across the guest journey while supporting the team to deliver an efficient and commercially successful operation.

This would suit an experienced Rooms Division Manager, Front Office Manager or Operations Manager who enjoys being visible, leading from the front and taking genuine ownership of the guest experience.

The Role

You will be responsible for the day-to-day operation of the hotel, with a particular focus on Rooms, Front Office and guest experience.

Key responsibilities will include:

• Taking operational responsibility for the hotel on a day-to-day basis
• Leading and developing the Front Office and Rooms teams
• Ensuring consistently high standards across bedrooms, public areas and guest-facing operations
• Taking ownership of the guest journey from arrival through to departure
• Managing guest feedback and resolving issues quickly and professionally
• Ensuring effective staffing, rotas and payroll management
• Driving strong housekeeping and room presentation standards
• Monitoring operational KPIs and identifying areas for improvement
• Working closely with the Cluster GM to deliver commercial and operational objectives
• Supporting recruitment, training, coaching and performance management
• Ensuring compliance with health & safety, brand and company standards
• Building a positive, accountable and guest-focused team culture
• Being highly visible and hands-on within the operation

About You

We're looking for someone who understands that great hotel operations start with great people and consistent standards.

You will ideally have:

• Previous experience within rooms-led hotel operations
• Experience as an Operations Manager, Front Office Manager, Rooms Division Manager or similar
• Strong knowledge of Front Office and Housekeeping operations
• Excellent guest service and problem-solving skills
• Proven experience leading and developing teams
• Good commercial awareness and understanding of hotel KPIs
• Strong organisational skills and attention to detail
• A hands-on and visible management style
• The confidence to make decisions and take ownership
• A positive, practical approach to hotel operations
• Ideally, experience within a branded hotel environment

Package

• £38,000-£40,000 basic salary
• Excellent company benefits
• Supportive Cluster General Manager
• Opportunity to take genuine ownership of the property's daily operation
• Career development within a wider hotel group
• A role where your contribution will have a visible impact

This is an excellent opportunity for a strong Rooms or Front Office professional looking to broaden their operational experience and take the next step in their hotel career.

Apply in confidence for further information.