Operations Manager

Hotel Operations Manager - Branded Hotel | Wiltshire | c£43,000-£45,000 + Management Bonus + Benefits

An excellent opportunity has arisen for an experienced Hotel Operations Manager to join a well-established branded hotel in Wiltshire, operating as part of the IHG Hotels & Resorts portfolio.

This is an exciting opportunity for an accomplished hotel operator who enjoys being hands-on, visible and commercially focused. The successful candidate will play a key role in overseeing the day-to-day operation of the hotel, ensuring consistently high standards across Front Office, Housekeeping and Food & Beverage, while working closely with the senior management team to deliver a strong guest experience and commercial performance.

The ideal candidate will come from a branded hotel background within the UK, with a strong all-round understanding of hotel operations and the ability to lead, communicate and engage effectively at every level.

The Role

• Support the senior management team in the day-to-day running of the hotel
• Take operational responsibility across Front Office, Housekeeping and Food & Beverage
• Ensure consistently high standards of guest service, presentation and operational delivery
• Lead, coach and develop department heads and operational teams
• Maintain strong communication between departments and ensure clear operational standards
• Monitor guest feedback and take proactive action to improve the overall guest experience
• Support the delivery of commercial targets across rooms, F&B and other revenue streams
• Work closely with the Revenue and Sales teams to maximise occupancy, ADR and overall hotel performance
• Ensure brand standards and operating procedures are consistently maintained
• Take responsibility for Health & Safety, compliance and operational procedures
• Assist with recruitment, onboarding, training and employee development
• Manage operational challenges effectively and provide practical solutions
• Be a highly visible presence within the hotel, engaging positively with guests and colleagues
• Support projects, initiatives and business improvements as required

About You

• Proven experience in a Hotel Operations Manager, Deputy General Manager, Hotel Manager or similar operational leadership role
• Ideally from a branded hotel background within the UK
• Strong all-round operational knowledge across Rooms and Food & Beverage
• Excellent communication and interpersonal skills
• A confident and visible leader who can motivate and develop teams
• Commercially aware with a good understanding of hotel performance
• Strong organisational skills and attention to detail
• Comfortable working in a fast-paced operational environment
• Able to build strong relationships with guests, colleagues and senior stakeholders
• A hands-on, practical approach with the ability to lead from the front
• Experience of working within recognised brand standards would be highly advantageous
• A genuine passion for delivering an excellent guest experience

Package

• c£43,000-£45,000 basic salary, depending on experience
• Management bonus scheme
• Company benefits
• IHG hotel and group benefits
• Hotel accommodation and travel discounts
• Training and development opportunities
• Excellent career progression within a major international hotel group

This is an excellent opportunity for an experienced branded hotel operator looking to take the next step in their career within a well-established IHG property.

If you are a strong all-round hotel operator with excellent communication skills and a genuine passion for people and guest experience, we would love to hear from you.

Apply now for a confidential discussion.